Thank you for choosing ProWorks, Inc. for your plumbing, heating, air conditioning, electrical, drain cleaning, water heater, sewer line, and water line service needs.
We are 100% committed to quality service, and we fully believe that if you do good things, good things will happen in return. We value our customer relationships above all else because we know that a happy customer is a repeat customer and is likely to refer others to ProWorks, Inc. Adhering to our “do good things” philosophy, ProWorks, Inc. team members – from our technicians and office staff to our senior managers – pride themselves on being attentive, friendly, and helpful.
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So often we hear the negative and in this crazy world especially I thought it would be great to hear positive. On Friday I called for plumbing service, and you were there within 5 hours at my house in Ocean View, DE. I immediately decided I would try you for my rental communities. Well on Monday I needed service on my HVAC in Smyrna and you were there quicker than I anticipated. 2 awesome services calls! Thank you for outstanding service!
I just wanted to thank you for the installation of a gas line to my family's new fire pit. Every single person that I dealt with during the process was friendly and professional. From the office staff to the plumbers (Josh and Bob) who came out and did the installation, the experience was great. I especially appreciated Bob coming back out to my home to complete the final hookup of the gas line to my burner tray. He's a great plumber, a good guy and a terrific representative for your company! I will definitely consider ProWorks for all future projects and recommend your company to both family and friends.
There was a gentleman wearing one of your shirts with his wife at the ice cream shop by the Pine Tree Campsite. I would like to address this letter to him. If you could be so kind to see that he gets it, I would be grateful.
I am the grandmother of the two girls you bought the ice cream for. You had overheard our conversation about them needing to decide if they wanted to buy ice cream with their money here, or wait and spend it at Knoebel's Grove. I had given them money for our vacation to spend as they chose in hopes of teaching them to make wise choices with it.
They were blown away by your kindness. They kept saylng, "I can't believe he would do that; he doesn't even know us." So, instead of learning about spending wisely, they learned about going above and beyond to bless someone--even a total stranger.
So, thank you so much! We have a permanent site at Pine Tree and should we ever be in need of your service, we will definitely give you a call!
Obviously, you employ great people of character.
Appreciative Grandmother, Ocean View, DE
I just wanted to extend our sincere thanks to the crew from ProWorks who came to our aid late Friday when our community water main broke. They worked tirelessly until the wee hours to find and fix the pipe and restore the water to our community. My husband and I have called upon ProWorks for emergency HVAC services in the past, and we have never been disappointed.
You're guys should wear capes, because in my book, you're all heroes! Thanks for rescuing us once again!
Once a year we have our heating and air conditioning system checked. This year Pro Works came and I have to say Chris did a fantastic job! In the past, a technician would come in, look over the unit in the attic and replace the filter. That's it. Chris came in with a trainee and went to the attic to check the unit. He also replaced the cooling thermostat since it wasn't working correctly. Then he went outside to check the compressor. The next thing I see, he's pulling my garden hose around the side of the house. A few minutes later, he put it away and came in to talk to me. Chris said the compressor hose was clogged so he flushed it out. During all this time, my air condition had been turned on. In the 6 years we've lived in our home, I've never felt the air vents blow out such cold air. I will DEFINITELY use Pro Works for all my services and recommend them to my friends! Thanks Chris 🙂
In August 2018 a water pipe burst in the wall between two bathrooms and gushed water for a few hours. Along with our State Farm agent and C & B complete, we were able to have the home restored just before Christmas. However over 43 years the copper pipe walls were thin from the water we have in Sussex County. I was going to replace all the copper pipe in the house. My son, De State Representative Steve Smyk suggested I contact Pro Works and his long time friend Rick Sheehan who sent a man from his Ocean View facility to assess what was needed. They also suggested PEX pipe which was something they like and was reliable. His crew was able to replace all the copper pipe in two days. I also had them come back to put in new faucets and drains in the bathrooms. Many thanks to Rick Sheehan and his crew, Nate Smith, Domingo Almdovar, Bob Robinson and Jordan Luff for the courteous and compassionate care you gave me and my wife. I would recommend ProWorks and give them more than 5 stars.
I had a water line break from the street to my home in Ocean View De on a Thursday evening which left my house without water. I stopped by the ProWorks office at 7am Friday morning in Ocean View on my way down from PA. Bob was there and preparing to head out to the jobs he had previously scheduled. Bob told me to call Dennis (owner) and tell him about my problem, etc. I called Dennis and he was in my yard within 20 minutes. Long story short, the ProWorks crew ran a new water line under my driveway and had me up and running by Friday afternoon. These guys are extremely professional and I would recommend them for any job. The price quoted was the price paid with no surprises. They are Military men and it shows with their "CAN DO" attitude. Thanks again Dennis and crew!
I bought a "fixer upper" in Nov of 2012, in Lewes Delaware. Had my share of dealing with Contractors. Just recently need electrical services. Called a electrician for a quote--$1500. Great, contracted him. Never showed up. Said he would call back. That was Nov, 2015. Got a 2nd quote--$4900, Shore Electric. No way! Called Apple electric--$4400, No way! Called Pro works $1700. Signed them up.
What a great job, a courteous crew and on time. I am never going anywhere else with any of my needs. If I would have used this Business 4 yrs ago, I would have added 10 years to my life. These guys are the BEST!!!!!
I am sorry that there are not 10 stars for a rating!!!
My A/C went in May, so I had ProWorks install a new central air unit, and I asked them to replace my 20-year old heater. They provided me with quotes for various systems, and they had both replaced very quickly! What great service. My A/C works great, and my heater is better and more efficient.
Two feet of water in our basement and our first plumber wanted me to drain it for him before he took a look at the gas boiler and hot water heater that were not working. Yikes!! This did not phase Rick or Steve who came out within half an hour and took charge of a very frightening catastrophe--all while 8 inches of snow were falling!!
So grateful to these professionals who found the broken pipe, drained the basement and restored our heat and hot water all within 24 hours!! They took charge and solved our problem. Very impressive. Will call them again and be recommending them for sure.